Managing Hotel Inventory: Reservations, Room Assignments, and Vacancies
Balancing optimal pricing and occupancy can be a complex puzzle, particularly when unexpected cancellations or changes occur. Supervisors need to swiftly adjust reservations to mitigate the impact on the bottom line and guest experience.
The Impact of Human Behavior on Employee Performance and Interactions in the Workplace
Imagine two hotel receptionists. One greets each guest with a smile, is quick to offer assistance, and works well with the housekeeping and concierge teams. The other seems disinterested, does the bare minimum, and rarely interacts with the team.
Conflict and Reconciliation Between Guests and Hotel Establishments
The manner in which these conflicts are managed and reconciled often determines a hotel’s reputation, guest satisfaction, and long-term success.