Balancing optimal pricing and occupancy can be a complex puzzle, particularly when unexpected cancellations or changes occur. Supervisors need to swiftly adjust reservations to mitigate the impact on the bottom line and guest experience.
Audits also improve operational efficiency by examining daily operations and identifying areas where resources are being wasted or where processes can be streamlined. Finally, guest experience is evaluated through audits, assessing whether the hotel is meeting its service standards.
Imagine two hotel receptionists. One greets each guest with a smile, is quick to offer assistance, and works well with the housekeeping and concierge teams. The other seems disinterested, does the bare minimum, and rarely interacts with the team.
Imagine you’re a hotel manager. Would you set the same price for a solo business traveler and a family on vacation? Think about how their needs differ and how that could influence your pricing.
