Imagine two hotel receptionists. One greets each guest with a smile, is quick to offer assistance, and works well with the housekeeping and concierge teams. The other seems disinterested, does the bare minimum, and rarely interacts with the team.

Managers play a crucial role in upholding this high level of service by continuously overseeing day-to-day operations. They ensure that every team member understands their role and how their efforts contribute to the overall guest experience.